1. Introduction
Welcome to ChatlixAI, a product of Rablik Private Limited ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal and business data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website chatlixai.in or use our WhatsApp Business API automation services (the "Service").
By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.
Entity Details: Rablik Private Limited is a registered company in India, with its headquarters located in Jagdalpur, Chhattisgarh, 494001.
2. Information We Collect
We collect information to provide better services to our users. The types of information we collect include:
A. Personal Account Information
- Identity Data: Name, username, or similar identifier.
- Contact Data: Email address, telephone numbers, and billing address.
- Business Data: Company name, website URL, and business verification documents required for WhatsApp API access (e.g., GST certificate, if applicable).
B. Usage & Log Data
When you use ChatlixAI, our servers automatically record information, including your IP address, browser type, operating system, the referring web page, pages visited, location, your mobile carrier, device information (including device and application IDs), search terms, and cookie information.
3. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To provide, operate, and maintain the ChatlixAI platform and facilitate WhatsApp messaging.
- Authentication: To verify your identity and prevent fraud.
- Meta Verification: To assist in the verification of your Facebook Business Manager account as required by Meta for using the WhatsApp Business API.
- Communication: To send you updates, security alerts, and administrative messages.
- Billing: To process payments for subscription plans and WhatsApp conversation credits.
Since ChatlixAI is built upon the official Meta (Facebook) Cloud API, specific data handling rules apply:
- Message Content: ChatlixAI processes messages securely to deliver them. We do not mine, sell, or use your message content for advertising purposes.
- End-to-End Encryption: While WhatsApp Business API messages are encrypted in transit to Meta's servers, businesses using the API (you) and your BSP (us/Meta) can see the messages to facilitate the service. We treat this data with strict confidentiality.
- Meta's Terms: Your use of the platform is also subject to Meta's WhatsApp Business Terms.
5. Sharing of Information
We do not sell your personal data. We may share information only in the following circumstances:
- Service Providers: With third-party vendors (e.g., Cloud Hosting Providers like AWS/DigitalOcean, Payment Gateways like Razorpay/PhonePe) who help us operate our business.
- Legal Compliance: If required by law, regulation, or legal process (e.g., a court order or government request in India).
- Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
6. Data Security
We take the security of your data seriously. We use industry-standard technical and organizational measures to protect your information, including:
- Encryption: Data is encrypted in transit using TLS/SSL protocols.
- Access Control: Strict role-based access controls for our internal employees.
- Data Center: Our servers are hosted in secure environments with 24/7 monitoring.
However, no method of transmission over the Internet is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
7. Your Rights
Depending on your location, you may have the following rights regarding your data:
- Access: You have the right to request a copy of the information we hold about you.
- Correction: You can request us to correct any inaccurate or incomplete data.
- Deletion: You can request the deletion of your account and associated data, subject to legal retention obligations.
To exercise these rights, please contact our support team.
If you have any questions about this Privacy Policy, please contact us:
Rablik Private Limited
ChatlixAI Division
Jagdalpur, Bastar, Chhattisgarh, India - 494001
Email: legal@chatlixai.in